Cancellation Policy

updated 11/11/2026

Pre Order Cancellations : Kochira Kawaii offers items that may be available for pre-order up to 60 days from the order date, We accept cancellations up to 24 hours after the pre-order was made. After 24 hours, all pre ordered items will be confirmed for the buyer with no cancellation.

Refunds :

Refunds are judged on a case by case basis.

We do not accept refunds for the difference for currency fluctuations.

We do not accept refunds for items broken or damaged in shipping, the buyer will have to contact the post office or chosen carrier used for the shipment. If you believe your item was damaged due to incorrect packaging on our end, please contact us via the email contact@kochirakawaii.com and let us know what happened, a refund will be judged on a case by case basis.

We do not accept refunds for customer’s misunderstanding of the product they purchased, such as “this figure is smaller than I expected”.

We DO accept refunds if there is a manufacturer defect : if your item arrives missing a piece it was supposed to have, if it is still in stock we will send you a new item of the same kind free of charge, the buyer will however, be responsible for shipping the original item back to Kochira Kawaii. If it is not in stock, we will refund you the total cost of the item and return shipping.

Please do not attempt to fix a figure with glue or any adhesives, report broken items to our team, refunds may be refused if the buyer has attempted to repair a broken item before sending it back or reporting it.

Loss or Damaged Packages:

USPS allows us to file for lost or damaged package 30 days after that package is shipped. Please report damaged items immediately to contact@kochirakawaii.com and include a picture of the damaged product.

Cancellations for our Japan shopping and pick up service :

Kochira Kawaii frequently makes in person trips to Japan to procure exclusive items for our customers, if the buyer uses our Japan shopping service, A nonrefundable 15% deposit on the cost of the item will be charged when placing an order by using the Japan Shopping and pick up service, if the buyer cancels at any time, this 15% deposit will not be refunded, there are no exceptions to this as it takes time and effort in order for us to find and secure items in person.



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